Service Description
Provide end-to-end managed services to ensure the continuous availability, reliability, and performance of simulation and data analytics platforms. The service includes proactive monitoring, application administration, model maintenance, data quality management, performance optimization, and technical support to help maximize operational efficiency, improve decision-making, and ensure reliable business operations.
Our Client
- PGN (Pertamina Gas Negara) — Managed Services since 2018 – Present
Customer Benefits
- Maximize system availability through continuous monitoring and proactive support.
- Improve operational decision-making with reliable simulation models and trusted analytics.
- Enhance data quality to support accurate forecasting, planning, and reporting.
- Optimize software performance for faster analysis and better user experience.
- Reduce operational risk through preventive maintenance, security oversight, and lifecycle management.
- Enable continuous improvement through regular health assessments, KPI reviews, and optimization recommendations.
Application Monitoring & Administration
Ensure stable and reliable operation of simulation and analytics applications.
Service Items
- 24×7 application monitoring
- System health monitoring
- Service availability monitoring
- Application administration
- User and role management
- License administration
- Configuration management
- Incident management
Data Management Services
Maintain the integrity and availability of operational data used for simulation and analytics.
Service Items
- Data quality monitoring
- Data validation and reconciliation
- Data integration monitoring
- Data synchronization
- Master data management
- Data import/export support
- Historical data management
- Database administration
Simulation Model Management
Maintain simulation models to ensure accurate operational analysis and planning.
Service Items
- Model configuration management
- Model validation
- Network model updates
- Scenario management
- Simulation verification
- Model performance review
- Model documentation
- Change management support
Analytics Platform Management
Ensure analytics platforms deliver reliable insights and business intelligence.
Service Items
- Dashboard administration
- Report management
- Analytics configuration
- Performance monitoring
- Data visualization support
- Scheduled reporting
System Performance Optimization
Continuously improve system performance and reliability.
Service Items
- Performance assessment
- Database optimization
- Application tuning
- Query optimization
- Resource utilization monitoring
- Capacity planning
- Performance reporting
- Optimization recommendations
Software Maintenance & Lifecycle Management
Keep software environments secure, stable, and up to date.
Service Items
- Software updates
- Patch management
- Version upgrades
- Compatibility verification
- Backup and recovery
- Configuration backup
- Lifecycle planning
- Release management
Technical Support Services
Provide responsive technical assistance to maintain business continuity.
Service Items
- Helpdesk support
- Remote technical support
- On-site support
- Incident resolution
- Problem management
- Root cause analysis
- Service request management
- Knowledge transfer
Cybersecurity & Compliance Support
Protect critical applications and operational data.
Service Items
- Security monitoring
- User access management
- Vulnerability assessment
- Security patch coordination
- Audit log review
- Backup verification
- Compliance support
- Risk assessment
Reporting & Service Management
Provide visibility into service performance and continuous improvement.
Service Items
- Monthly service reports
- KPI reporting
- System availability reports
- Incident summaries
- Service review meetings
- Improvement recommendations
- SLA performance reporting
- Annual health assessment
Typical Software Platforms
This managed service can support a range of simulation and analytics solutions commonly used in gas utilities and pipeline operations, including:
- Pipeline Hydraulic Simulation
- Gas Network Simulation
- Pipeline Leak Detection Systems
- Digital Twin Platforms
- Industrial Data Analytics Platforms
- Production & Operational Analytics
- Energy Management Analytics
- Custom Operational Decision Support Systems